home on my iphone and as usual got as far as "unable to connect" HOWEVER I thought I would give it one last go this evening, wiped everything out as many times before then installed G. Thank you for all the interest and ideas to try and help,I've tried many thing except altering the router settings but BT tried changing them for me all to no avail. And thanks for getting back, albeit very lately. Google devices are extremely unreliable, a situation made still worse by the near impossibility of getting useful help (everyone here has tried all the 'solutions' Google provides online).īut yes, you might as well lock this thread. I have a Microsoft Surface PC and a tablet, also both of which remain resolutely connected.īut Jake, I think everyone here has made their point. My daughter has an Apple PC & phone, neither of which have had any issues. ![]() It's funny that I get these problems only with Google devices. I won't be here long enough to justify the pain and delay of getting any help. Of course without my phone I cannot connect to any of the Google Home devices. I am now in an Airbnb where my Pixel 5 phone will connect to Wi-Fi for about 20 secs before dropping back to 4G. Next off the blocks was my Chromecast which I never did get working. Thanks Jake, but I resolved the initial issue about which I started this post (with a google Home Nest) but have had others since. I hope this works for everyone who struggles for many days ![]() Turn the router on and connect phone to router and on the phone go to settings of the nest hub and then device information and push forget wifi and then start to set up wifi (router) from main meno on home app. Luckily it is connected and set up everything and after that wait for 10 minutes to everything sattel in nest hub. ![]() Then I installed a VPN app on laptop and tried to share this VPN from internet and sharing setting with labtop wifi.Īnd then connect my mobile and tried to connect nest hub to labtop via home app on phone. No connection so I understood that's not router problem. I connect my laptop direct to the lan and turned on the Hotspot.Ĭonnect both mobile phone and try to connect nest hub via Google home. That's my internet provider that installed a new firewall that prevent my nest hub from connecting. I realized that it is not router and it is not even nest hub. I wanna help you but don't know if I can. I am sick of this and want it fixed, or get a refund or replacement, but where do I go? All the online help tells me to do what I have done many, many times already. And Google make it VERY AWKWARD to get any help. Unfortunately my son bought it for me online, direct from Google, so there is nowhere I can take it back to. Nothing wrong with the password - it worked for everything else, including the Mini. But it always fails at the Connecting to Wi-Fi stage, with the message "NestHubxxx could not connect to - please check your password". ![]() The Pixel detects the Hub, reads the QR code, and connects to it. I have done four factory resets on the Nest Hub, and gone countless times through the setup process on the Google Home app. Every other device in the house (2 x Windows PCs, 1 Mac Pro, 1 Pixel 5 phone and a google Nest Mini) does connect, suggesting there is a problem with the Nest Hub. I moved home recently and cannot get my Nest Hub to connect to the new router. I see many 'fixes' for this problem, but none have worked.
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